{
    "meta": {
        "type": "service_area",
        "language": "en-GB",
        "last_updated": "2026-09-25",
        "ai_endpoint": "/services/hosting-maintenance-support-optimisation/ai.json",
        "source_page": "/services/hosting-maintenance-support-optimisation/"
    },
    "retrieval_summary": {
        "what": "Ongoing partnership services covering hosting, maintenance, support, security, performance optimisation and continuous improvement for websites and digital platforms.",
        "who": {
            "organisation": "Feel Created"
        },
        "relevant_for": [
            "Digital and web managers",
            "Marketing and communications teams",
            "Website owners",
            "IT and technical teams",
            "Organisations looking for a long-term digital partner",
            "Teams responsible for maintaining and improving existing websites and digital platforms"
        ],
        "problems_solved": [
            "Websites becoming insecure or unsupported after launch",
            "Technical issues and downtime",
            "Performance degradation over time",
            "Need for ongoing development and new features",
            "Need for ongoing website maintenance and support",
            "Requirement for platform stability and growth",
            "Managing multi-site environments and integrated systems"
        ],
        "key_results": [
            "Reduced technical risk",
            "Improved platform reliability",
            "Stronger website performance",
            "Better security and resilience",
            "Faster resolution of technical issues",
            "Ongoing improvements as requirements change",
            "A team that already knows the platform",
            "Stable day-to-day operation"
        ]
    },
    "page": {
        "title": "Hosting, maintenance, support & optimisation",
        "slug": "hosting-maintenance-support-optimisation",
        "url": "/services/hosting-maintenance-support-optimisation/",
        "canonical_url": "https://www.feelcreated.com/services/hosting-maintenance-support-optimisation/",
        "status": "published"
    },
    "service": {
        "name": "Hosting, maintenance, support & optimisation",
        "url": "/services/hosting-maintenance-support-optimisation/",
        "summary": "Ongoing partnership services covering hosting, maintenance, support, security, performance optimisation and continuous improvement for websites and digital platforms."
    },
    "service_positioning": {
        "problems_solved": [
            "Websites becoming insecure or unsupported after launch",
            "Technical issues and downtime",
            "Performance degradation over time",
            "Need for ongoing development and new features",
            "Need for ongoing website maintenance and support",
            "Requirement for platform stability and growth",
            "Managing multi-site environments and integrated systems"
        ],
        "content_focus": [
            "Platform support and maintenance",
            "Hosting and infrastructure",
            "Performance and optimisation",
            "Security and compliance",
            "Ongoing development and improvement",
            "Long-term partnership and support",
            "Platform stability and growth",
            "Multi-site environments",
            "Integrated systems",
            "Structured content"
        ]
    },
    "capabilities": [
        "Managed WordPress hosting",
        "Website maintenance and support",
        "Website security",
        "Security monitoring",
        "Website performance",
        "Performance optimisation",
        "Ongoing development",
        "Continuous website improvement",
        "Technical support",
        "Platform monitoring",
        "Backups and disaster recovery",
        "WordPress updates and maintenance"
    ],
    "service_hierarchy": {
        "service_level": "area",
        "parent_service": "Services",
        "parent_url": "/services/",
        "child_service_focus": [
            "Platform Support & Maintenance",
            "Hosting & Infrastructure",
            "Performance & Optimisation",
            "Security & Compliance",
            "Ongoing Development & Improvement",
            "Long-Term Partnerships",
            "Proactive Support",
            "Platform Stability and Security",
            "Continuous Improvement",
            "Ongoing Website Support"
        ]
    },
    "when_to_use": [
        "Websites becoming insecure or unsupported after launch.",
        "Technical issues and downtime.",
        "Performance degradation over time.",
        "Need for ongoing development and new features.",
        "Need for ongoing website maintenance and support.",
        "Requirement for platform stability and growth.",
        "Managing multi-site environments and integrated systems."
    ],
    "activities": [
        "Managed WordPress hosting",
        "Website maintenance and support",
        "Website security",
        "Security monitoring",
        "Website performance",
        "Performance optimisation",
        "Ongoing development",
        "Continuous website improvement",
        "Technical support",
        "Platform monitoring",
        "Backups and disaster recovery",
        "WordPress updates and maintenance"
    ],
    "deliverables": [
        "Platform updates and release management",
        "Issue resolution and technical support",
        "Backup management and recovery",
        "Managed hosting setup and configuration",
        "Performance and uptime monitoring",
        "Security monitoring and threat prevention",
        "Feature enhancements and new functionality",
        "Ongoing support and development",
        "Platform stability and growth",
        "A trusted team on-hand"
    ],
    "outcomes": [
        "Reduced technical risk",
        "Improved platform reliability",
        "Stronger website performance",
        "Better security and resilience",
        "Faster resolution of technical issues",
        "Ongoing improvements as requirements change",
        "A team that already knows the platform",
        "Stable day-to-day operation"
    ],
    "related_services": [
        {
            "name": "Website security audits & monitoring",
            "relationship": "strategy",
            "url": "/services/website-security-audits-monitoring/"
        },
        {
            "name": "Website performance optimisation",
            "relationship": "ongoing_support",
            "url": "/services/website-performance-optimisation/"
        },
        {
            "name": "Ongoing development & improvement",
            "relationship": "supporting",
            "url": "/services/ongoing-development-improvement/"
        },
        {
            "name": "Accessibility audits & reviews",
            "relationship": "supporting",
            "url": "/services/accessibility-audits-reviews/"
        },
        {
            "name": "Website maintenance & support",
            "relationship": "primary",
            "url": "/services/website-maintenance-support/"
        },
        {
            "name": "Managed WordPress hosting",
            "relationship": "primary",
            "url": "/services/managed-wordpress-hosting/"
        }
    ],
    "sections": [
        {
            "id": "how-we-work",
            "heading": "How we work",
            "type": "section"
        },
        {
            "id": "keeping-your-website-secure-supported-and-improving-long-after-launch",
            "heading": "Keeping your website secure, supported and improving long after launch.",
            "type": "section",
            "content": [
                {
                    "type": "paragraph",
                    "text": "We take care of hosting, maintenance and technical support, while continuing to improve performance, accessibility and functionality. When requirements change or something new is needed, you already have a team that knows your platform."
                }
            ]
        },
        {
            "id": "how-we-work-in-partnership",
            "heading": "How we work in partnership",
            "type": "section",
            "items": [
                "We stay involved",
                "We build partnerships",
                "We keep things moving"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We stay involved beyond launch, supporting the platform as it is used and requirements change. You work with a consistent team that already knows the website, can respond when something needs attention and can bring in both creative and technical support when needed. Alongside day-to-day help, we keep an eye on stability, security, performance and further improvements."
                }
            ]
        },
        {
            "id": "here-to-help-for-the-long-term",
            "heading": "Here to help for the long-term",
            "type": "section",
            "content": [
                {
                    "type": "paragraph",
                    "text": "We support, maintain and improve websites and digital platforms long after launch."
                }
            ]
        },
        {
            "id": "platform-support-maintenance",
            "heading": "Platform support & maintenance",
            "type": "solution",
            "parent_id": "here-to-help-for-the-long-term",
            "parent_heading": "Here to help for the long-term",
            "items": [
                "Platform updates and release management",
                "Issue resolution and technical support",
                "Backup management and recovery",
                "Ongoing platform monitoring"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We keep things running day to day, managing updates, resolving issues and making sure your platform remains reliable as it’s used."
                }
            ],
            "links": [
                {
                    "label": "Technical support",
                    "url": "https://www.feelcreated.com/services/website-maintenance-support/#platform-maintenance-and-support",
                    "relationship": "internal_service_link"
                }
            ]
        },
        {
            "id": "hosting-infrastructure",
            "heading": "Hosting & infrastructure",
            "type": "section",
            "parent_id": "here-to-help-for-the-long-term",
            "parent_heading": "Here to help for the long-term",
            "items": [
                "Managed hosting setup and configuration",
                "Environment management (dev, staging, live)",
                "Hosting and infrastructure monitoring",
                "Performance and uptime monitoring",
                "Cloud optimisation and scaling"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We manage hosting environments that are secure, scalable and designed to be ready to grow with your platform."
                }
            ],
            "links": [
                {
                    "label": "Security & infrastructure",
                    "url": "https://www.feelcreated.com/services/managed-wordpress-hosting/#h-security-and-infrastructure-management",
                    "relationship": "internal_service_link"
                }
            ]
        },
        {
            "id": "performance-optimisation",
            "heading": "Performance & optimisation",
            "type": "section",
            "parent_id": "here-to-help-for-the-long-term",
            "parent_heading": "Here to help for the long-term",
            "items": [
                "Performance monitoring and review",
                "Page speed and loading performance",
                "Core Web Vitals and stability",
                "Front-end and asset optimisation",
                "Database and platform performance",
                "Ongoing performance improvements"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We monitor and refine performance over time, helping your platform stay fast, responsive and reliable."
                }
            ],
            "links": [
                {
                    "label": "Speed & loading performance",
                    "url": "https://www.feelcreated.com/services/website-performance-optimisation/#speed-and-loading-performance",
                    "relationship": "internal_service_link"
                },
                {
                    "label": "Ongoing improvements",
                    "url": "https://www.feelcreated.com/services/ongoing-development-improvement/#content-and-performance-improvements",
                    "relationship": "internal_service_link"
                }
            ]
        },
        {
            "id": "security-compliance",
            "heading": "Security & compliance",
            "type": "section",
            "parent_id": "here-to-help-for-the-long-term",
            "parent_heading": "Here to help for the long-term",
            "items": [
                "Security monitoring and threat prevention",
                "Vulnerability management and patching",
                "Access control and permissions",
                "Accessibility and compliance support"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We take a proactive approach to security, helping reduce risk and ensure your platform meets required standards."
                }
            ],
            "links": [
                {
                    "label": "Vulnerability assessment",
                    "url": "https://www.feelcreated.com/services/website-security-audits-monitoring/#vulnerability-and-risk-assessment",
                    "relationship": "internal_service_link"
                },
                {
                    "label": "Accessibility compliance",
                    "url": "https://www.feelcreated.com/services/accessibility-audits-reviews/#h-standards-and-compliance-review",
                    "relationship": "internal_service_link"
                }
            ]
        },
        {
            "id": "ongoing-development-improvement",
            "heading": "Ongoing development & improvement",
            "type": "section",
            "parent_id": "here-to-help-for-the-long-term",
            "parent_heading": "Here to help for the long-term",
            "items": [
                "Feature enhancements and new functionality",
                "UX and interface improvements",
                "Third-party integrations",
                "Content and platform improvements"
            ],
            "content": [
                {
                    "type": "paragraph",
                    "text": "We continue to develop and improve your platform over time, responding to new requirements and opportunities."
                }
            ],
            "links": [
                {
                    "label": "Content & performance improvements",
                    "url": "https://www.feelcreated.com/services/ongoing-development-improvement/#content-and-performance-improvements",
                    "relationship": "internal_service_link"
                }
            ]
        },
        {
            "id": "testimonial-681",
            "heading": "A trusted partner",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "It has been an absolute joy to work with Feel Created. This was a technically complex project, but the solutions were well thought out and clearly communicated. Their responsiveness resulted in a deep sense of trust, and we are looking forward to seeing what we can achieve together in the future.",
                    "author": "Aaron Inglethorpe",
                    "role": "Web Manager",
                    "organisation": "University of Chichester"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "university-of-chichester",
            "heading": "University of Chichester",
            "type": "section",
            "parent_id": "related-work",
            "parent_heading": "Related work",
            "content": [
                {
                    "type": "paragraph",
                    "text": "View project"
                }
            ]
        },
        {
            "id": "testimonial-1844",
            "heading": "Trusted, flexible and dependable",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "Feel Created are always a pleasure to work with. They’ve been a trusted partner of ours for nearly a decade now and the team are always incredibly responsive and committed. They are creative, forward-thinking and 100% dependable. They are always accommodating, even when we have ambitious deadlines and their attention to detail always impresses.",
                    "author": "Emily Taylor Gregory",
                    "role": "Marketing Director",
                    "organisation": "FT Longitude"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "ft-longitude",
            "heading": "FT Longitude",
            "type": "section",
            "parent_id": "related-work",
            "parent_heading": "Related work",
            "content": [
                {
                    "type": "paragraph",
                    "text": "View project"
                }
            ]
        },
        {
            "id": "testimonial-1666",
            "heading": "Great to work with",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "Feel Created were great to work with. They listened to what we needed, explained things clearly and helped us create a website and brand that works much better for the college and our students.",
                    "author": "Kalust Manukyan",
                    "role": "Marketing Manager",
                    "organisation": "Stanmore College"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "stanmore-college",
            "heading": "Stanmore College",
            "type": "section",
            "parent_id": "related-work",
            "parent_heading": "Related work",
            "content": [
                {
                    "type": "paragraph",
                    "text": "View project"
                }
            ]
        },
        {
            "id": "testimonial-599",
            "heading": "Built around our needs",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "We’re extremely pleased with the new platform. It brings everything together in a way that’s intuitive for our users and simple for us to manage. Feel Created have been brilliant to work with, always responsive and willing to help us get the most out of the system.",
                    "author": "Michelle Fasted",
                    "role": "Marketing Manager",
                    "organisation": "APHA Scientific / DEFRA"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "apha-scientific",
            "heading": "APHA Scientific",
            "type": "section",
            "parent_id": "related-work",
            "parent_heading": "Related work",
            "content": [
                {
                    "type": "paragraph",
                    "text": "View project"
                }
            ]
        },
        {
            "id": "testimonial-1857",
            "heading": "Supporting what’s next.",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "The Prosper Portal gives postdoctoral researchers a practical way to explore their options, build skills and gain confidence. We’re already seeing first-hand the impact Prosper has had on postdocs involved in the pilots and we’re expecting it to be the gold standard for the sector.",
                    "author": "Dr. James Howard",
                    "role": "Director of the University of Liverpool Development Academy"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "prosper-portal",
            "heading": "Prosper Portal",
            "type": "section",
            "parent_id": "related-work",
            "parent_heading": "Related work",
            "content": [
                {
                    "type": "paragraph",
                    "text": "View project"
                }
            ]
        },
        {
            "id": "testimonial-1855",
            "heading": "Teen Health",
            "type": "testimonial",
            "content": [
                {
                    "type": "testimonial",
                    "text": "Feel Created was fantastic to work with throughout both the website and transitions booklet projects. The team listened carefully to what we needed, guided us through the process clearly and brought creative ideas that helped make the resources far more engaging for young people. We are thrilled with the outcome and have already received lots of positive feedback from professionals, parents and children. The resources will continue supporting young people across Leicestershire for years to come.",
                    "author": "Laura Foster",
                    "role": "Team Leader",
                    "organisation": "Teen Health, Leicestershire County Council"
                }
            ],
            "section_role": "testimonial"
        },
        {
            "id": "planning-keeps-things-clear",
            "heading": "Planning keeps things clear",
            "type": "supporting_point",
            "content": [
                {
                    "type": "paragraph",
                    "text": "We continue to review, prioritise and plan work as requirements change. This helps your team stay focused, aligned and in control over time."
                }
            ],
            "parent_id": "how-we-work",
            "parent_heading": "How we work"
        }
    ],
    "service_profile": {
        "service_type": "Hosting, maintenance, support & optimisation",
        "profile_type": "service_area",
        "primary_topic": "Ongoing website partnership services covering hosting, maintenance, support, security, performance and continuous improvement",
        "primary_audience": [
            "Digital and web managers",
            "Marketing and communications teams",
            "Website owners",
            "IT and technical teams",
            "Organisations looking for a long-term digital partner",
            "Teams responsible for maintaining and improving existing websites and digital platforms"
        ]
    },
    "retrieval_topics": [
        "Ongoing website partnership services covering hosting, maintenance, support, security, performance and continuous improvement",
        "Long-term partnerships",
        "Proactive support",
        "Platform stability and security",
        "Continuous improvement",
        "Ongoing website support",
        "Hosting and infrastructure",
        "Website maintenance",
        "Performance optimisation",
        "Security monitoring",
        "Ongoing development and improvement",
        "Managed WordPress hosting"
    ],
    "organisation": {
        "name": "Feel Created",
        "url": "https://www.feelcreated.com/",
        "type": "Digital partner specialising in websites and digital platforms",
        "specialisms": [
            "Digital strategy and planning",
            "User experience (UX) design",
            "Accessibility and inclusive design",
            "WordPress design and development",
            "Content strategy and information architecture",
            "AI-ready structured content",
            "AI Features & Integrations",
            "Search optimisation and technical SEO",
            "Website performance optimisation",
            "Website security and technical governance",
            "Platform architecture and integrations",
            "Content management systems",
            "Digital audits and reviews",
            "Creative and marketing support",
            "Website maintenance and support"
        ],
        "service_model": "We work as an extension of our clients' teams, combining strategy, UX, accessibility, content design, WordPress development and ongoing support to create digital platforms that help organisations communicate more clearly, work more efficiently and grow sustainably."
    }
}