Website maintenance & support
Source page: https://www.feelcreated.com/services/website-maintenance-support/
Structured JSON: https://www.feelcreated.com/services/website-maintenance-support/ai.json
This page is generated automatically from the same reviewed FC AI data as the JSON version.
Meta
Type: service_page
Language: en-GB
Last updated: 2026-10-12
Retrieval summary
What: Ongoing website maintenance and support service that keeps platforms stable, secure and reliable, covering updates, monitoring and technical support.
Who
Organisation: Feel Created
Relevant for
- Website managers
- Marketing and communications teams
- IT and digital teams
- Organisations needing ongoing WordPress support
Problems solved
- Websites becoming unstable or unreliable without regular attention
- Performance issues affecting user experience
- Security vulnerabilities from outdated software
- Risk of data loss without reliable backups
Key results
- Stable, dependable and easier to manage websites
- Early identification and resolution of issues
- Reduced risk and protection for website, users and data
- Reassurance and confidence in recovery from unexpected issues
Service
Name: Website maintenance & support
Url: /services/website-maintenance-support/
Summary: Ongoing website maintenance and support service that keeps platforms stable, secure and reliable, covering updates, monitoring and technical support.
Service positioning
Problems solved
- Websites becoming unstable or unreliable without regular attention
- Performance issues affecting user experience
- Security vulnerabilities from outdated software
- Risk of data loss without reliable backups
Content focus
- Platform maintenance and support
- Performance and monitoring
- Security and updates
- Backup and recovery
Capabilities
- Regular WordPress and plugin updates
- Routine maintenance and platform checks
- Release management and update handling
- Performance monitoring and optimisation
Service hierarchy
Service level: individual_service
When to use
- Websites becoming unstable or unreliable without regular attention.
- Performance issues affecting user experience.
- Security vulnerabilities from outdated software.
- Risk of data loss without reliable backups.
Activities
- Regular WordPress and plugin updates
- Routine maintenance and platform checks
- Release management and update handling
- Performance monitoring and optimisation
Deliverables
- Regular WordPress and plugin updates
- Routine maintenance and platform checks
- Performance monitoring and optimisation
- Automated, regular backups
Outcomes
- Stable, dependable and easier to manage websites
- Early identification and resolution of issues
- Reduced risk and protection for website, users and data
- Reassurance and confidence in recovery from unexpected issues
Related services
Website architecture & integrations
Relationship: technical
Url: /services/website-architecture-integrations/
Ongoing development & improvement
Relationship: supporting
Url: /services/ongoing-development-improvement/
Website performance optimisation
Relationship: ongoing_support
Url: /services/website-performance-optimisation/
Accessibility audits & reviews
Relationship: supporting
Url: /services/accessibility-audits-reviews/
Custom WordPress development
Relationship: primary
Url: /services/custom-wordpress-development/
Managed WordPress hosting
Relationship: primary
Url: /services/managed-wordpress-hosting/
Website design & build
Relationship: supporting
Url: /services/website-design-build/
Common questions
Item 1
Question: What backup and recovery capabilities are provided?
Answer: Automated regular backups, secure storage of backup data, fast recovery and restoration
Item 2
Question: What is the support process and response approach?
Answer: Structured website support services ensuring team knows how to get help, with clear and dependable response
Item 3
Question: How are response and resolution times defined?
Answer: Defined response and resolution processes are established for efficient issue handling
Item 4
Question: How does ongoing development support work?
Answer: Supporting new features and enhancements, refining content and user journeys, adapting to changing requirements
Item 5
Question: What does WordPress maintenance include?
Answer: Regular WordPress core and plugin updates, routine maintenance and platform checks, release management and update handling
Item 6
Question: What support channels are available?
Answer: Clear support channels are defined as part of the support process
Item 7
Question: How is website security managed?
Answer: Managing core and plugin updates, monitoring vulnerabilities and risks, applying security best practices
Sections
Website maintenance and support that keeps your platform stable, secure and reliable.
Content
Item 1
Text: Our website maintenance services cover updates, monitoring and technical support, helping prevent problems and keeping your website running as it should. When something does go wrong, you have a team that already knows your platform and can deal with it.
Platform maintenance and support
Items
- Regular WordPress and plugin updates
- Routine maintenance and platform checks
- Release management and update handling
Content
Item 1
Text: Websites need regular attention to stay reliable. Our WordPress maintenance services include regular updates, platform checks and routine technical support. We help reduce avoidable issues, keeping your website stable, dependable and easier to manage.
Performance and monitoring
Items
- Performance monitoring and optimisation
- Identifying and resolving issues early
- Ensuring consistent performance across devices
Content
Item 1
Text: Performance affects how your website is experienced day to day. We monitor your platform and identify issues early, helping it remain fast, responsive and reliable across devices.
Security and updates
Items
- Managing core and plugin updates
- Monitoring vulnerabilities and risks
- Applying security best practices
Content
Item 1
Text: Security is an ongoing responsibility. We manage updates, monitor vulnerabilities and apply best practices to keep your platform secure as it evolves. This reduces risk and helps protect your website, your users and your data.
Backup and recovery
Items
- Automated, regular backups
- Secure storage of backup data
- Fast recovery and restoration
Content
Item 1
Text: Reliable backups are essential. We ensure your platform is backed up regularly and can be restored quickly if needed. By doing this, you get reassurance and confidence that your website can recover from unexpected issues.
A trusted partner
Content
Item 1
Text: It has been an absolute joy to work with Feel Created. This was a technically complex project, but the solutions were well thought out and clearly communicated. Their responsiveness resulted in a deep sense of trust, and we are looking forward to seeing what we can achieve together in the future.
Author: Aaron Inglethorpe
Role: Web Manager
Organisation: University of Chichester
Section role: testimonial
Trusted, flexible and dependable
Content
Item 1
Text: Feel Created are always a pleasure to work with. They’ve been a trusted partner of ours for over a decade now and the team are always incredibly responsive and committed. They are creative, forward-thinking and 100% dependable. They are always accommodating, even when we have ambitious deadlines and their attention to detail always impresses.
Author: Emily Taylor Gregory
Role: Marketing Director
Organisation: FT Longitude
Section role: testimonial
Great to work with
Content
Item 1
Text: Feel Created were great to work with. They listened to what we needed, explained things clearly and helped us create a website and brand that works much better for the college and our students.
Author: Kalust Manukyan
Role: Marketing Manager
Organisation: Stanmore College
Section role: testimonial
Built around our needs
Content
Item 1
Text: We’re extremely pleased with the new platform. It brings everything together in a way that’s intuitive for our users and simple for us to manage. Feel Created have been brilliant to work with, always responsive and willing to help us get the most out of the system.
Author: Michelle Fasted
Role: Marketing Manager
Organisation: APHA Scientific / DEFRA
Section role: testimonial
Supporting what’s next.
Content
Item 1
Text: The Prosper Portal gives postdoctoral researchers a practical way to explore their options, build skills and gain confidence. We’re already seeing first-hand the impact Prosper has had on postdocs involved in the pilots and we’re expecting it to be the gold standard for the sector.
Author: Dr. James Howard
Role: Director of the University of Liverpool Development Academy
Section role: testimonial
Teen Health
Content
Item 1
Text: Feel Created was fantastic to work with throughout both the website and transitions booklet projects. The team listened carefully to what we needed, guided us through the process clearly and brought creative ideas that helped make the resources far more engaging for young people. We are thrilled with and the resources will continue supporting young people across Leicestershire for years to come.
Author: Laura Foster
Role: Team Leader
Organisation: Teen Health, Leicestershire County Council
Section role: testimonial
Ongoing development and improvements
Items
- Supporting new features and enhancements
- Refining content and user journeys
- Adapting to changing requirements
Content
Item 1
Text: Performance affects how your website is experienced day to day. We monitor your platform and identify issues early, helping it remain fast, responsive and reliable across devices.
Support process and response
Items
- Clear support channels and communication
- Defined response and resolution processes
- Ongoing collaboration with your team
Content
Item 1
Text: Support should be straightforward. Our website and WordPress support services give your team a clear way to report issues and understand what to expect. You’ll have access to people who know your platform and can help resolve problems when they arise.
FT Longitude
Parent id: related-work
Parent heading: Related work
Content
Item 1
Text: View project
University of Chichester
Parent id: related-work
Parent heading: Related work
Content
Item 1
Text: View project
JBA Group Sites
Parent id: related-work
Parent heading: Related work
Content
Item 1
Text: View project
Service profile
Service type: Website maintenance & support
Profile type: service_page
Primary topic: Website maintenance and support services
Primary audience
- Website managers
- Marketing and communications teams
- IT and digital teams
- Organisations needing ongoing WordPress support
Technology stack
Cms: WordPress
Retrieval topics
- Website maintenance and support services
- Website maintenance
- WordPress support
- Security updates
- Backup and recovery
- Regular WordPress and plugin updates
- Routine maintenance and platform checks
- Release management and update handling
- Performance monitoring and optimisation
Organisation
Name: Feel Created
Type: Digital partner specialising in websites and digital platforms
Url: https://www.feelcreated.com/
Service model: We work as an extension of our clients' teams, combining strategy, UX, accessibility, content design, WordPress development and ongoing support to create digital platforms that help organisations communicate more clearly, work more efficiently and grow sustainably.