Crown Commercial Supplier Logo
/ Creating digital without compromise since 2011

UX audits & reviews

Better UX, backed by evidence

UX audits and reviews that show what’s working, where people struggle and what to improve.

We review user journeys, content and key interactions to identify problems and practical improvements.

Useful for complex websites, multiple audiences or platforms that have grown over time.

Our UX audit approach

A UX audit looks at how well your website works for the people using it.

We review usability, navigation, content and key user journeys to identify problems that make tasks harder than they need to be.

The findings give you a practical starting point for making improvements, with recommendations prioritised by their impact.

  • Reviewing key user journeys and tasks
  • Identifying usability problems and barriers
  • Assessing navigation, content and interactions
  • Prioritising practical improvements

User behaviour and interaction analysis

We look at how people move through your website, where they encounter difficulties and where they leave without completing important tasks.

Where available, we use analytics and other evidence to support our findings, helping us identify problems and prioritise improvements.

  • Analysing user journeys and behaviour
  • Identifying drop-off points and friction
  • Highlighting areas of confusion or complexity

Usability and experience review

We assess how easy your website is to use, reviewing navigation, page layouts, content and interactions across different devices.

This helps identify anything that makes information difficult to find, creates confusion or prevents people from completing tasks.

  • Reviewing navigation and information flow
  • Assessing clarity of content and layout
  • Identifying usability issues across devices

UX best practice review

We review your website against established usability principles, looking at consistency, feedback, navigation and interaction patterns.

This helps identify problems that analytics alone may not reveal, including areas where the experience could be confusing or unnecessarily difficult.

  • Applying usability heuristics
  • Assessing consistency and interaction patterns
  • Reviewing accessibility and inclusive design considerations

A trusted partner

It has been an absolute joy to work with Feel Created. This was a technically complex project, but the solutions were well thought out and clearly communicated. Their responsiveness resulted in a deep sense of trust, and we are looking forward to seeing what we can achieve together in the future.

Aaron Inglethorpe Web Manager University of Chichester

Trusted, flexible and dependable

Feel Created are always a pleasure to work with. They’ve been a trusted partner of ours for over a decade now and the team are always incredibly responsive and committed. They are creative, forward-thinking and 100% dependable. They are always accommodating, even when we have ambitious deadlines and their attention to detail always impresses.

Emily Taylor Gregory Marketing Director FT Longitude

Great to work with

Feel Created were great to work with. They listened to what we needed, explained things clearly and helped us create a website and brand that works much better for the college and our students.

Kalust Manukyan Marketing Manager Stanmore College

Built around our needs

We’re extremely pleased with the new platform. It brings everything together in a way that’s intuitive for our users and simple for us to manage. Feel Created have been brilliant to work with, always responsive and willing to help us get the most out of the system.

Michelle Fasted Marketing Manager APHA Scientific / DEFRA

Supporting what’s next.

The Prosper Portal gives postdoctoral researchers a practical way to explore their options, build skills and gain confidence. We’re already seeing first-hand the impact Prosper has had on postdocs involved in the pilots and we’re expecting it to be the gold standard for the sector.

Dr. James Howard Director of the University of Liverpool Development Academy

Teen Health

Feel Created was fantastic to work with throughout both the website and transitions booklet projects. The team listened carefully to what we needed, guided us through the process clearly and brought creative ideas that helped make the resources far more engaging for young people. We are thrilled with and the resources will continue supporting young people across Leicestershire for years to come.

Laura Foster Team Leader Teen Health, Leicestershire County Council

Findings and recommendations

Our findings explain what isn’t working, why it matters and what we recommend changing. We prioritise improvements based on their likely impact, helping your team decide what to address first and plan the work needed.

  • Prioritised UX recommendations
  • Clear explanation of issues and impact
  • Structured roadmap for improvements

Supporting ongoing improvement

A UX audit can be a one-off review or part of an ongoing programme of improvement.

We can revisit key journeys, review changes and identify new opportunities as your website develops and the needs of its users change.

  • Ongoing UX reviews and refinements
  • Supporting iterative improvements
  • Aligning UX with evolving user needs
UX design Information architecture Content architecture Accessibility audits Digital planning

Related work

We improve how users experience platforms, identifying issues and refining journeys to create clearer, more effective interactions.

See more work