UX audits & reviews Optimising your user experience

UX audits and reviews that show how your website performs and where it can improve.

We assess how people interact with your platform, identifying issues, friction points and opportunities to improve the experience.

This approach is particularly valuable for organisations managing complex user journeys, multiple audiences or evolving digital platforms.

Our UX audit approach

A good UX audit goes beyond surface-level issues.

Our UX audit approach reviews how your platform works, looking at usability, structure and user journeys.

This gives you a clear, prioritised view of where improvements can be made and why they matter.

Greater flexibility as your platform evolves
Improved performance and reliability
A build that reflects your content and workflows
Built to grow with you

User behaviour and interaction analysis

Understanding how people use your platform is essential.

We analyse user behaviour to identify where users struggle, drop off or fail to complete key actions.

We’ll also prioritise improvements based on real usage.

Analysing user journeys and behaviour
Identifying drop-off points and friction
Highlighting areas of confusion or complexity

Usability and experience review

We assess how easy your platform is to use.

This includes navigation, layout, clarity and interaction design, ensuring users can move through your website clearly and confidently. Improving usability and better engagement.

Reviewing navigation and information flow
Assessing clarity of content and layout
Identifying usability issues across devices

UX best practice review

We apply recognised UX principles and best practice to assess your platform objectively.

By doing this, we can identify issues that may not be obvious through analytics alone.

Applying usability heuristics
Assessing consistency and interaction patterns
Reviewing accessibility and inclusive design considerations

A trusted partner

It has been an absolute joy to work with Feel Created. This was a technically complex project, but the solutions were well thought out and clearly communicated. Their responsiveness resulted in a deep sense of trust, and we are looking forward to seeing what we can achieve together in the future.

Aaron Inglethorpe Web Manager University of Chichester

Trusted, flexible and dependable

Feel Created are always a pleasure to work with. They’ve been a trusted partner of ours for nearly a decade now and the team are always incredibly responsive and committed. They are creative, forward-thinking and 100% dependable. They are always accommodating, even when we have ambitious deadlines and their attention to detail always impresses.

Emily Taylor Gregory Marketing Director FT Longitude

Great to work with

Feel Created were great to work with. They listened to what we needed, explained things clearly and helped us create a website and brand that works much better for the college and our students.

Kalust Manukyan Marketing Manager Stanmore College

Built around our needs

We’re extremely pleased with the new platform. It brings everything together in a way that’s intuitive for our users and simple for us to manage. Feel Created have been brilliant to work with, always responsive and willing to help us get the most out of the system.

Michelle Fasted Marketing Manager APHA Scientific / DEFRA

Supporting what’s next.

The Prosper Portal gives postdoctoral researchers a practical way to explore their options, build skills and gain confidence. We’re already seeing first-hand the impact Prosper has had on postdocs involved in the pilots and we’re expecting it to be the gold standard for the sector.

Dr. James Howard Director of the University of Liverpool Development Academy

Teen Health

Feel Created was fantastic to work with throughout both the website and transitions booklet projects. The team listened carefully to what we needed, guided us through the process clearly and brought creative ideas that helped make the resources far more engaging for young people. We are thrilled with the outcome and have already received lots of positive feedback from professionals, parents and children. The resources will continue supporting young people across Leicestershire for years to come.

Laura Foster Team Leader Teen Health, Leicestershire County Council

Findings and recommendations

Insights should lead to action.

We provide clear, prioritised recommendations that help you improve your platform in a clear and structured way.

Improvements are achievable and aligned with your goals.

Prioritised UX recommendations
Clear explanation of issues and impact
Structured roadmap for improvements

Supporting ongoing improvement

UX needs ongoing attention.

We support ongoing review and refinement, helping your platform adapt as user needs and expectations change.
So your platform continues to perform effectively over time.

Ongoing UX reviews and refinements
Supporting iterative improvements
Aligning UX with evolving user needs

UX design Information architecture Content architecture Accessibility audits Digital strategy